Returns and refunds Policy
At Cheeky Bikes, we are committed to providing you with high-quality products and an exceptional shopping experience. We understand that sometimes, you may need to return an item. Please take a moment to review our Refunds and Returns Policy below:
30-Day Returns for Store Credit
We offer a 30-day return window from the date of Purchase. During this period, you may return eligible items for store credit. Here’s how it works:
- The item must be in its original condition, with all tags and packaging intact.
- The product should not show signs of wear, use, or damage.
- Proof of purchase, such as the order number or receipt, is required.
Initiating a Return:
- Contact our Customer Support team at firstname.lastname@example.org, 02 4954 6689, or visit instore to initiate the return process.
- Provide them with your order number, the reason for the return, and any relevant details.
- Customers are responsible for return shipping costs unless the item received is damaged or defective.
- We recommend using a trackable shipping method to ensure that the return is received.
Processing and Store Credit:
- Once we receive and inspect the returned item, we will notify you of the status of your return.
- If the return is approved, we will issue store credit for the original purchase price minus and applicable restocking fee and excluding any shipping fees.
- Store credit does not have an expiration date and can be used for any product in our store.
Non-Returnable Items: Certain items are non-returnable, including but not limited to:
- Customized or personalized items.
- Items marked as final sale.
- Gift cards.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Support team immediately. We will provide instructions on how to proceed with a return or replacement.
Cancellations: Order cancellations are accepted within 24 hours of placing your order. After this period, our standard return policy applies.
Policy Updates: Cheeky Bikes reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be reflected on this page.
If you have any questions or need further assistance, please don’t hesitate to contact our Customer Support team. We are here to help ensure your satisfaction with every purchase from Cheeky Bikes.